SummitShop Direct LLC is committed to ensuring that you are completely satisfied with the kitchenware you purchase from us. If you are not satisfied with your order for any reason, please review our refund and return policy outlined below.
Returns
We accept returns on all unused and unopened kitchenware products within 30 days of the date of purchase. Items must be returned in their original packaging and in the same condition as they were received. To initiate a return, please contact our customer service at OptimaeRetail@tiffanyonlines.com or call 2543243946 to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted. Non-Returnable Items
The following items are not returnable:
Items that have been used or show signs of wear.
Clearance or Final Sale Items.
Customized or Personalized Kitchen Products.
Refunds
Once we receive and inspect the returned merchandise, we will notify you if the refund has been approved or denied. If approved, your refund will be processed and the refund amount will be automatically transferred to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund unless the return is due to a defective or damaged item. Damaged or Defective Items
If your item is damaged or defective when it arrives, please notify us within 48 hours of delivery. We will arrange a replacement or full refund, including any shipping costs. Please provide photos of the damaged or defective product for our records. Exchanges
We only replace defective or damaged items. If you need to exchange your item for an identical product, please contact us at OptimaeRetail@tiffanyonlines.com or call 2543243946. Return Shipping Costs
It is the customer’s responsibility to pay for return shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
We value your satisfaction and thank you for choosing SummitShop Direct LLC for your cookware needs.
