Thank you for shopping with Optima eRetail LLC. We aim to provide efficient and reliable shipping for all your kitchenware purchases. Below are our shipping policies and information to help you understand our process.
Order Processing All orders are processed within 1-2 business days once your payment has been confirmed. Orders placed on weekends or holidays will be processed the next business day. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Shipping Methods and Delivery Times Standard Shipping: Delivery typically takes 5-7 business days depending on your location within the United States. Expedited Shipping: For faster delivery, expedited shipping options are available at checkout. Delivery typically takes 2-3 business days. Overnight Shipping: Available for urgent orders, delivered within 1 business day. Shipping Rates Free Standard Shipping: Available for orders over $100 within the United States. For orders under $100, a flat shipping rate will be applied and calculated at checkout based on your location and the weight of your order. Expedited and overnight shipping rates will vary depending on the selected option and your delivery address. International Shipping At this time, we only ship to locations within the United States. If you are outside of the U.S. and would like to inquire about potential shipping options, please contact us directly at OptimaeRetail@tiffanyonlines.com.
Order Tracking Once your order has shipped, you will receive a tracking number via email. You can track your shipment using this number on the carrier’s website.
Delivery Issues If you encounter any issues with your delivery, such as delays or missing items, please contact our customer service team at 254-273-9054 or email us at OptimaeRetail@tiffanyonlines.com. We are here to assist you and ensure you receive your order promptly.
Damaged or Missing Items If your order arrives damaged or with missing items, please notify us within 48 hours of receiving the package. We will arrange for a replacement or refund as necessary.
Contact Us
For any further questions or inquiries regarding shipping, please feel free to reach out to us:
Email: OptimaeRetail@tiffanyonlines.com Phone: 254-273-9054 Address: 1560 Hwy 11 E, Wolfe City, TX 75496 Thank you for choosing Optima eRetail LLC. We look forward to serving all your kitchenware needs!
